The Nudges & alerts reports allow you to track notification delivery and engagement, providing visibility into nudge and alert performance. The reports include data for nudge and alert campaigns, workflow notifications, and learning campaign notifications.
When we use the term "notification," we are referring to both nudges and alerts. Both use our notification system for scheduling, delivery, and tracking. Read more about the differences between nudges and alerts.
Accessing the reports
Admins and Managers can access the reports by logging in and using the left menu to navigate to Reports > Nudges & alerts.
Key Features
Delivery tracking: The reports provide details on notifications sent, delivered, and failed, so you can triage any potential issues.
Activity tracking: The reports show how your workforce is responding to received notifications, with clicks or by ignoring them.
Campaign breakdown: See how each nudge and alert campaign is performing for both delivery and activity.
Overtime graphs: Analyze trends over time, including activity spikes and engagement rates. See overall notification delivery performance at a glance.
Learning notification: See how learning notifications perform when used for learning campaign introductions, progress prompts, and completion congratulations.
Detail views: View detailed reports by clicking on the table row for campaign, notification, group, and people.
Common Uses
Viewing notification performance
Go to the Nudges & alerts > Notifications page.
Use the filters at the top of the page to select the desired time period or campaign.
Find the notification you are interested in based on the "Name" column, which is shared in the nudge and alert libraries.
Click on the notification to see the detail page and everyone who has received the notification and their response.
Analyzing campaigns
Go to the Nudges & alerts > Campaigns page.
Use the filters at the top of the page to select the desired time period or campaign status.
Find the campaign you are interested in and click on the name.
Review details such as:
Number of notifications sent
Delivery success and failure counts
Engagement metrics like clicks
Everyone who received the notification and their response.
Exploring individual person engagement
Go to the Nudges & alerts > People page.
Click on an individual’s name to go to their detail page.
View the overtime graph of related events and all the notifications they’ve received within the filter date range.
Change the date range to see different spans of time as needed.
Viewing the activity log
Go to the Nudges & alerts > Activity log page.
Filter by date, group, campaign, notification type, or event type to narrow down the log to what you’re interested in.
Search by an individual’s name or email to see activity for that specific person.
Best practices for maximizing insights
Leverage filters: Use date and campaign filters to focus on the most relevant data.
Identify trends: Regularly review overtime graphs to spot patterns in user behavior and notification performance.
Optimize campaigns: Use engagement metrics to refine your notification strategy and improve click-through rates.
Monitor failures: Pay attention to failure rates to identify and address any delivery issues.
Drill into details: Explore user-level data and activity logs to gain deeper insights into individual behaviors.