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How to use reminders with Learning
How to use reminders with Learning

How to use our built in learning reminders

Updated over a week ago

πŸ’‘ NB: This article is only relevant to customers using learning campaigns.

GUIDE/GUIDE+ customers

You can now benefit from automated campaign specific notifications to send to your people. These replace the pre-existing learning reminder emails and additionally support communication via mobile push, slack and teams, if connected.

You can now set up notifications on step 5 of the multi-step form. You can also edit notifications from here when editing a campaign and also see which notifications you've enabled via the "view" option.

There are three different notifications available:

  • Introduction

  • Prompts / chasers

  • Completion

Simply choose the delivery channel of choice and click next to confirm. Your people will now benefit from up to three different nudges and alerts:

πŸ† Pro tip: If you're running multiple campaigns at the same time that will involve people being in many simultaneously, and don't want people to receive lots of notifications, consider only enabling notifications on your core campaign.

Notification: campaign started

  • This message will be sent out to all members of a campaign from the moment it starts to inform them of new training. It can take up to an hour to send.

  • Users who've already started the campaign at the time of sending will not receive the message.

  • It is personalised to the user, includes the campaign they're required to complete and links to the learning platform.

  • New users added to campaigns after they've started will also receive this email when they're enrolled.

  • A sample is shown below:

Notification: learning reminder

  • This message is sent out to people who are yet to complete the required modules on the campaign close to the completion deadline.

  • This message will start triggering once less than two weeks are remaining until the individuals completion deadline.

  • The message will send daily at this point.

  • A sample is shown below:

Notification: campaign completed

  • This message will be sent to your people as soon as they complete the learning campaign in question.

  • It will congratulate them upon completing it and it will link back to help them obtain their campaign completion certificate if available.

  • A sample is shown below:

GUIDE+ customers only (coming soon)

GUIDE+ customers will in due course benefit from additional nudge and alert capability which means that if you would prefer not to use our default template offering, then you will be able to use custom templates instead.

To do this, you'll be able to use learning campaign started, slow progress and campaign completed trigger nudge options which you can use with any template of your choice.

In the meantime, you can use nudges with audience rules such as learning completion date and course progress to target people with nudges to complete their training.If you opt for this option, please ensure you've disabled any notifications created via the campaign settings to avoid over notifying your users.

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