Introduction
CybSafe allows you to reset your peoples progress on learning campaigns. They will have all their learning progress wiped for the campaign(s) and will have to retake them to re-earn any certificates.
There are two main methods:
Automatic reset for a specific learning campaign
Manual reset across all learning
Step by step: Automatic reset for a specific learning campaign
Automatic resets are tied to learning campaigns. You can set these up on continuous learning campaigns.
For more on the different types of resets, see our reference guide.
For more on how learning progress is calculated and reported, see our explainer page.
Step 1
Go to learning campaigns
Step 2
Create or edit an existing campaign (you can add resets at any time)
Step 3
Navigate to the schedule step
Step 4
If you select continuous, you will see an option for Reset user's progress. Select your desired option from the drop down.
Step 5
Save your changes and repeat for any other campaigns you desire.
Resets will be actioned daily overnight and events will be listed in the HRM event log.
Step by step: reset all users learning
This guide is to manually reset everyone in the organisation. The reset will take effect immediately and across all learning campaigns
Step 1
To reset all your people’s learning, go to the “overview” page underneath “People” in the left hand menu.
Step 2
You’ll see a list of all your users. Tick the checkbox next to Name on the top row. This will select all users in your organisation.
Step 3
Select "Reset learning" to reset all users.
Please note: your people will not be informed that their progress has been reset if you do so manually. Ensure you send out a nudge/alert to let your people know they will have to take modules again.
Manual selection
This guide is to manually reset specific people in the organisation. The reset will take effect immediately and across all learning campaigns.
Step 1
To reset an individuals learning, go to the “overview” page underneath “People” in the left hand menu.
Step 2
You’ll see a list of all your users. Tick the checkbox next to the users you want to reset. Use the search to find them if necessary.
Step 3
Select "Reset learning" to reset the selected users progress.
Please note: your people will not be informed that their progress has been reset if you do so manually. Ensure you send out a nudge/alert to let your people know they will have to take modules again. Please also note that manual reset done by an admin is not overriding the learning campaign reset.
Additional resources
Still have questions?
If you still have questions, you can contact the CybSafe team via [email protected]. We’re on hand to help resolve any further issues!