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Reference: GUIDE features best practice
Reference: GUIDE features best practice

Use this reference guide to understand some best practice with guide features

Victoria Moody avatar
Written by Victoria Moody
Updated over a week ago

This article will outline a few best practices for use of GUIDE features.

GUIDE is made up of the following features:

  • Advice

  • Alerts

  • Culture (GUIDE+ only)

  • Goals

  • Learning

  • User messages


  • Make this feature accessible by switching the toggle 'on' so that 'Advice' appears in the menu. This can be done in the settings tab.

  • Create and add your own advice cards for organisation-specific information.

  • Upload policy documentation or important procedures regarding cyber security to advice cards that can be included in nudges or alerts.


  • Explore and use the templates in the 'Alert library'

  • Set and Forget (choose as many templates as you would like, and send out at regular intervals throughout the year)

  • Create or test emergency alert systems (in case of Ransomware attack)

  • Create new templates to use as part of a workflow (RESPOND only)


  • Enable the 2023 version of the culture assessment to gather organisational attitudes and sentiment towards cyber security.

  • Dig into the data in the culture reports (specifically culture dimensions and user characteristics)

  • Have the 'Insights digest email' toggled 'on'. This will send a weekly digest of any insights submitted by your teams.


  • Assign specific goals for behaviours you expect your people to be exhibiting

  • Create some custom goals

  • Assign a goal to read and formally accept policies (e.g. AUP)


  • Enrol all users in compulsory core training (CybEssentials)

  • Add specific training to groups where needed (eg. 'Public Wifi (video) for you remote workers to ensure they are careful when using non-office WiFi)

  • Targeted learning campaigns based on specific risks posed to business functions

  • Auto enrolment in a learning campaign focusing on Phishing, when someone submits data in a phishing campaign.

  • Annotate content to add your organisations tone of voice & any additional specific guidance.

  • Add modules using 'Module builder' (additional bolt on package for CybSafe) to add learning modules with your custom content or content you have sourced elsewhere.

User messages

  • Worth checking this feature every few weeks to see if any new questions or insight has been shared.

  • Mark messages as 'read' if actioned

  • Reply directly to the person that raised the question by clicking the three dots and 'reply'.

Additional best practice guidance

  • Incentivise good security practices that you can track through that CybSafe platform

  • Use the security heroes leaderboard to drive good behaviours and also encourage people to engage.

  • Ensure stakeholders or colleagues that are keen to learn more about security, are aware of initiatives

  • Encouraging engagement with CybSafe:

    • Reference the CybSafe platform in newsletters and company comms.

    • Incorporate the platform into Cyber awareness weeks and Cyber Security events to drive people to log-in.

    • Plug in Teams/Slack collaboration channels with the 'integrations' tab (GUIDE+).

    • Use our seasonal content available in advice cards and nudges.

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