Our intervention page appears when a user exhibits a high risk action (entering credentials or downloading an attachment) with a simulated phishing email.

The default page includes a short video on phishing emails, an explanation of what has happened and some advice on how to avoid being caught out by them.

Administrators have the ability to edit this page to include organisation-specific advice such as referring to specific P&P's or letting your people know who to report suspected phish's to.

To preview our default intervention page or create a custom page head to PHISH > Interventions.

To preview the default intervention page click on the three dots and select "Preview".

This will open a preview of the intervention page, you can do the same on any custom intervention pages.

Our default intervention page has space for a logo, the preview will not show your logo even if added to the platform. Your logo will be visible for your end users.

If you have added one during Platform Branding, this will show in the logo space.

If you have not, then the CybSafe logo will show there. If you wish to not have a logo, you can remove the piece of html referencing the logo (search 'logo' within the html text).

To create your own intervention page, go to PHISH > Interventions.

You will see a list of existing intervention pages.

To create a new one select "Create +".

You will see the HTML editor, we load the HTML for our default intervention page to give you a base to start from. Useful if you simply want to tweak our page.

Here you can edit the intervention page how you desire.

If you need help with HTML you can always use a free editor to build a visual page and then add the HTML.

There maybe some unsupported strings however it is a good way to get your base page built.

Once created you can preview your intervention page using the 'preview' button to check it displays correctly.

If you're happy with how it looks, click 'create intervention page.

It will then show up in the intervention library.

Please note:

The intervention page selected will be universal for your whole organisation.

Different intervention pages cannot be attached to different emails.

You can only have one intervention page active at any given time on your CybSafe account.

What is an intervention page?

The intervention page is what users see when they take a high-risk action on a landing page. It explains to the user that this was a simulated phishing exercise and provides guidance on what to look out for in the future.

Can we customize intervention pages?

Yes, customers can create custom intervention pages. There's a guide available in the above article.

How many intervention pages can we have active at once?

You can only choose one intervention page to have active at a time.

Do landing pages go directly to intervention pages?

Yes, hyperlinks or submitting data on a landing page will lead to the intervention page. All landing pages lead to the currently active intervention page on your account.

Can we include our company logo on the intervention page?

Yes, the intervention page supports customer logos. The preview version shows a placeholder image, but the version served to end users shows the customer logo.

Does CybSafe plan to support dynamic intervention pages that show the original phishing email with pointers?

Currently, there are no specific plans to support dynamic intervention pages. However, the use case can be satisfied using custom emails and landing pages, where the landing page points out the signs of deception in the previous email⁠⁠​.

What format is used for creating intervention pages?

Intervention pages are created using HTML format. When creating a new intervention page, you don't have to start from scratch - you can edit the placeholder HTML provided.