This guide is to show you how to make all the necessary allowlisting changes to ensure emails from CybSafe PHISH reach people in your organisation.

This guide uses the updated allowlisting guidance from June 2024 and is based on a set up using Google workspace and Gmail.

If you use an external email scanning service (e.g. FireEye ETP, Mimecast, MessageLabs or Proofpoint), you will also need to allow CybSafe emails on their system. Please consult their documentation for details of how to do this - links in additional resources below.

Step 1:

As a google workspace admin, go to Spam, Phishing and Malware

Or alternatively, navigate to:

Step 2:

Under email allowlist, add:

Step 3:

Save your changes. The configuration is now complete and should look like this:

Step 4:

If you have any external mail scanning service configured, make the necessary changes here now - see additional resources for links.

You may also want to consider adding a custom spam filter

Step 5:

Test your changes using the test phishing campaign feature on CybSafe.

Allowlisting tutorial

Allowlisting reference guide

Mimecast guidance

Proofpoint guidance

Custom spam filter guidance