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How to reset your passphrase/password
How to reset your passphrase/password

Forgotten your passphrase? Don't worry, here's how to reset it

Jonathan Webster avatar
Written by Jonathan Webster
Updated over a week ago

Note: the following article is intended to help users login after they have forgotten their passphrase. The below does not apply for single sign on users!

Passphrase reset steps

At CybSafe we prefer a passphrase to a password, if you have forgotten your passphrase you can follow these instructions to reset.

Video showing the user experience to reset your passphrase with CybSafe
  1. First, navigate to the CybSafe Login page, enter your email address and click ‘Login’.

  2. You’ll be presented with the ‘Enter your passphrase’ box.
    Just below the box, you’ll see a link titled ‘Forgotten passphrase?’.
    To reset your passphrase, click this link.

  3. Next, you’ll see a button labelled ‘Send me a passphrase reset link’.
    Click the button.

  4. You’ll get an email from CybSafe with the subject ‘CybSafe Passphrase Reset’. The email will be sent to the email address associated with your CybSafe account, ie, your work email address.

  5. To reset your passphrase, click the ‘Reset passphrase’ button.

  6. Follow the instructions and you’ll be good to go!

Image of the Reset Passphrase email that will be received when a user actions the request to reset their passphrase.

Still have questions?

If you still have questions, you can contact the CybSafe team via [email protected]. We’re on hand to help resolve any further issues!

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