When you're building campaigns for a multilingual workforce, you need to know which module translations are AI-generated and which have been verified by a human.
CybSafe labels AI translations across the admin and end-user experience, and gives you a setting to exclude AI-translated content entirely if your organisation needs human translations only.
This article walks you through how to set it up, where the labels appear, and what your people will see.
Check out our recommendations and FAQ's at the of the article.
What you'll need
Admin access to CybSafe
Organisation settings.
Learning settings.
Your organisation languages configured (we'll cover this first).
Step 1. Check your organisation languages
What appears in the module library, what gets assigned in campaigns, what your people see all depend on your organisation languages.
So it's worth confirming these are right before you change anything else.
Go to Settings → Organisation details.
Scroll to Organisation languages.
Make sure every language your people learn in is selected.
Only modules translated into your organisation languages are relevant to the AI translation settings below.
Step 2. Configure the AI translation settings
There are two settings, and they're independent of each other.
One controls what admins can assign.
The other controls what your people see.
Go to Learning → Learning settings.
You'll see two options near the top of Learning configuration.
Exclude AI-translated modules
When this is on, only modules with human translations in all your configured organisation languages will be available.
AI-translated modules won't appear in the module library or in campaign content selection.
Turn this on if your organisation has quality or compliance requirements that rule out AI translations.
Show AI translation notice on modules
When this is on, anyone served an AI-translated module, sees a short notice at the top of the module.
Users also have the option to switch to the original language it was written in.
Turn this on to give your people transparency about the content they're reading and the ability to compare to the original language.
⚠️ Don't forget to click Save in the bottom right hand corner after making any changes to these settings.
Use the two settings together, separately, or not at all, whatever matches how your organisation handles translated content.
Where you'll see AI translation status as an admin
Even with the exclude setting off, you have full visibility of translation status when you're building a campaign. You don't need to turn anything on to see it.
When you create a campaign and reach the Review stage, each module with AI-translated content shows a badge like AI 1 of 3 languages next to it.
Click the badge and you'll see:
How many translations are human vs AI.
Which specific languages are AI-translated.
A Learn more link to our article on the languages we do and don't support.
From here you can decide whether to go back and change the module, or continue as-is.
What changes when you exclude AI-translated modules
With Exclude AI-translated modules turned on, the module library is filtered.
Fewer modules will be available because any module that relies on an AI translation in one of your organisation languages is hidden.
It works the same way inside campaign creation.
When you get to the content selection step, only modules with human translations in every one of your organisation languages will be selectable.
You can't accidentally assign AI-translated content.
Turn the setting off again and the full library comes back.
What your people see
If Show AI translation notice on modules is on, anyone served a module in an AI-translated language sees a notice at the top that reads something like:
You are reading an AI translation of this module. View original in English (International).
The View original link switches just the module content into the language it was originally written in.
The rest of the platform, navigation, menus, their own account, stays in their preferred language. Switching back is one click.
If the notice setting is off, your people won't see this label at all.
CybSafe recommends
Every organisation handles translated content differently, but here are our tips:
Review your organisation languages first.
The AI translation settings only apply to languages you've configured. If your language list is out of date, the filtering won't behave the way you expect.Turn on the AI translation notice unless you've got a reason not to.
Most people appreciate knowing what they're reading, and the View original link gives them an easy way to read the source content if they prefer.Check the AI badges at campaign review even if you're not excluding anything.
They give you a quick sense of which modules might benefit from a human-translated alternative for your most language-sensitive audiences.Decide as a team before turning on the exclude setting.
It filters your whole library, so it's worth aligning with your learning and compliance leads first as well as other platform admins.
Which combination is right for you?
A quick guide:
Strict compliance or quality requirements around translation.
Turn on Exclude AI-translated modules. Your library will only show human-translated content. The notice setting is up to you.
You're happy to use AI translations, but you want people to know.
Leave Exclude AI-translated modules off and turn on Show AI translation notice on modules. You get the full library, your people get transparency.
You want visibility for admins only.
Leave both settings off. You'll still see the AI badges during campaign review, they're always visible to admins, but your people won't see the notice.
FAQ
Does this change which modules exist in the platform?
No. The exclude setting just filters your view of the library and what's selectable in campaigns. Nothing is deleted or removed.
What counts as "AI-translated"?
A translation we generated using AI rather than one produced and reviewed by a human translator. The languages we support with human translations vs AI translations are listed in our language article.
What if a module is only partially AI-translated?
The badge tells you exactly that, for example, AI 1 of 3 languages means one of the three translations is AI-generated and the rest are human.
Click the badge to see which specific languages are affected so you can decide whether it matters for your audience.
What happens if I turn on the exclude setting after a campaign is already live?
Running campaigns aren't affected. The setting controls what's available when you're building new campaigns. older campaigns will keep their setup regardless of this setting.
Will my people be confused by the notice?
The notice is short, subtle, and gives them an easy way to view the original. Most people appreciate knowing. If you'd rather not show it, leave the setting off.