We’re making some infrastructure upgrade which will affect how our service emails are delivered. If you have previously allow listed IP addresses for service email, in addition to PHISH emails, action will be required.
These changes don't impact existing PHISH allow listing requirements which remain the same and are unchanged as of June 2024.
What is a service email?
A service email is anything sent from the platform that isn't a PHISH email. Example service emails are:
Initial invites
Passphrase resets
Goals and Nudges
Learning campaign reminders
What is the change I need to make?
We suspect for most customers these changes will be transparent and not require any changes. Updates to existing allow list will only be required if you have explicitly allow listed our existing dedicated IP address or url for links for service email. Existing and updated details are below.
Existing configuration:
IP Address: 167.89.38.249
Tracking link: u3114074.ct.sendgrid.net
New configuration:
IP Addresses
3.248.23.219
52.209.90.84
Tracking link: l.cybsafe.com
Why are we making changes?
Follow on from our migration of PHISH email in June 2024, we have found great benefit, reliability and visibility in our new email infrastructure. We now want to bring these advantages to our service email to continue improving the reliability of our platform.
What changes are you making?
IP address update
We’re migrating service to our secure cloud hosted on AWS, the same infrastructure already in use for PHISH emails. This has resulted in a new list of IP addresses that may allow listing.
Link tracking
The existing u3114074.ct.sendgrid.net URL used for links will be retired and will be replaced with l.cybsafe.com prefix
When are we making these changes
We're aiming to start rolling this for new customer November and for existing customers starting January 15th 2025. If you have any concerns, which to have a specific migration date or which to delay please contact the support team at [email protected].