Phishing simulations messages are going to the junk folder of my users (MS365)

CybSafe does not have control over the junk folder, however there is a way to prevent this on Exchange Online.

This can be fixed via a PowerShell command as per Microsoft documentation :

https://learn.microsoft.com/en-us/powershell/module/exchange/set-mailboxjunkemailconfiguration?view=exchange-ps

You can create a PowerShell command to push a Safelist on all the mailboxes, it should look something like this :

Where domain1.com and domain2.com should be replaced by our domains. Ensure you add as many domain entries that you require.
You can find our domains in the article below :

https://help.cybsafe.com/en/articles/9362164-reference-guide-details-to-allowlist-phish

Doing this should prevent any messages from these domains to go into the junk folder of your users.

This applies to all your mailboxes, you'll have to tweak the command to apply it to a subset of users.